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Members’ Survey 2017

Win a £100 Food and Beverage Voucher

Please take a few minutes to complete this survey. Your views will assist us in measuring members’ satisfaction and also identifying areas for improvement. All completed surveys received back before 29th December will be entered into a prize draw for a complimentary £100 voucher to spend on Food and Beverage at The Lensbury.

SECTION 1: ACTIVITIES

Please could you rate each of the following:

 Very GoodGoodAcceptablePoorNot Used
Activity Room
Creche
Exercise Classes/Courses
Bridge
Gym
Kids' Activities
Members' Reception
Pool
Spa
Squash
Tennis
Watersports

Additional comments


Is there any activity, team or individual you feel is exceptional?



SECTION 2: CLUBHOUSE

Please rate the following:

 Very GoodGoodAcceptablePoorNo View
Staff Service in the Ground Floor Catering and The Bar
Menu and range of food offered
The quality and consistency of the food
Clearing and cleanliness of the Ground Floor Catering and The Bar
Dunbar Restaurant

Additional comments



SECTION 3: CLEANLINESS

Please could you rate the standard of cleanliness in:

 Very GoodGoodAcceptablePoorNo
View
Lockside
Clubhouse
Grounds

Additional comments



SECTION 4: SERVICE

Please rate the quality of staff service in the following categories:

 Very GoodGoodAcceptablePoorNo View
Friendliness
Efficiency and professionalism
Commitment to customer service
Health & Safety awareness / practice

Additional comments



SECTION 5: MEMBER EVENTS

Please rate the following:

 Very GoodGoodAcceptablePoorNo View
Club Day
Summer Ball
Fireworks Night
Quiz Night
Regatta

What additional Member Events would you support?:



SECTION 6: OVERALL SATISFACTION

Finally, in overall terms, how satisfied are you with your membership of the Lensbury?:

 Very GoodQuite GoodAcceptablePoor
Overall satisfaction

Additional comments



Your Name or Membership Number
Your Email Address

Thank you for your time and feedback



If you have already registered on our NEW Members system, click Login or please Register

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